The caregiver in this scenario is the doctor. From his perspective he has an assistant that is being unprofessional and a patient that is not complying for unknown reasons. He proceeds by putting the MA out of the room and tends to his patient. He attends to the patient by trying to explain what is wrong with her and she gives the same behavior she displayed with the MA. The doctor also gets frustrated and displays unprofessional behavior. The doctor did not handle this situation well at all. Knowing the patient had a struggle with the MA could have meant the patient was stressed.
He could have pulled the friend to the side and found out if there were any family members to talk to or if she knew what was going on. The friend could have followed through and explained who the doctor could have talked to or gave info on her beliefs. Having a patient not comply can be very frustrating but being a doctor means you put their needs before your own no matter if it is a frustrating issue. They have to try to find out all the info they can to help the best way. This doctor could have told Lena take a few minutes to calm down and I will return to discuss my findings.
This could have alleviated all problems and both parties could have found out very valuable information. There are many factors that can lead to poor communication. Assertive behavior, questions and directives, blocking, patronizing behavior, and power difference are just a few. Culture backgrounds and the hearing impaired are another set of communication issues that cause communication problems between caregivers and patients. Physicians are very strait forward and they are usually the ones that give the orders.
Questions and directives certainly applies to physician as well, physicians ask clear questions to determine what the needs of their patients are. Physicians also give clear directive to their patients and their assisting staff. Physicians listens to their patients, ask very them clear questions, and most of the time they give very clear and concise directions to there patient. Patient and caregiver roles also play a part with communication. A patient expects to have patient–provider communication, respect for their preferences and shared decision-making, experiences leading to trust.
As a patient there is a big role in compliancy with healthcare. They should be respectful to caregivers and comply with their instructions and follow advice given. Being courteous and asking very specific questions of the caregiver will help treatment. Being prepared each visit with questions and lists of medications are all good compliancy rules. The caregiver is there to help and treat patients. The caregiver should pay attention to patient concerns and cultivate the overall relationship with the patient. Communication is important in health care.
How caregivers interrelate with a patient has a dramatic impression on whether the patient will feel secure about bringing up questions or discussing concerns. Do not interrupt the patient. Schedule enough time for each patient or be willing to schedule more time on a future date to satisfy the patient’s needs. In today’s nation there are numerous cultures that all have different health beliefs. Healthcare professionals should have to study the diversity among different cultures so that they are familiar when caring for individuals.
Although healthcare providers have to care and treat for individuals among different cultures, the important thing is the remembrance of their cultural health beliefs. We live in a nation were there is diversity and in order for a healthcare profession to provide treatment, they must be knowledgeable of the different cultures. Social support groups and strategies play an important role in communication resolution. They consist of support groups, virtual communities and lay caregivers. Support groups enable members to voice concerns openly, exchange information and help each other cope with the challenges they are facing.
Virtual communities are groups of people with similar interests who communicate and interact in an online environment. Examples are telephones and computers. Lay caregivers are people who make sure that all of the doctor’s orders that were sent home with the patient are being followed. These orders could include; taking any prescribed medication; following a physical therapy regiment; following a certain diet; or any other orders set forth by the health care provider that will get this person on the road to recovery.
Tone of voice, body language and gestures, and facial expressions are all sources of communication that help with communicating. A persons voice tone can also indicate what sort if mood they are in. If their tone is fixed and loud you can tell they are angry. If it is shaky and quiet you can tell the person is nervous. A person’s facial expressions can say a lot about the emotional state they are in. If a person is smiling it can show they are happy. If a person is yawning it can show they are bored.
The way in which a person sits can show how they are feeling at the time. If a person is having a conversation with another person and they other person is sitting with their arms crossed it may show that they are not taking any notice or if a person is leaning in on their chair it can show that they are very interested in the conversation. The aim of communication involves the study and use of communication strategies to inform and influence individual and community decisions that enhance health.
The importance of communication in health care is increasingly recognized as a necessary element of efforts to improve personal and public health. Health communication can contribute to all aspects of disease prevention and health promotion. Effective communication can help elevate the consciousness of health risks and solutions provide the enthusiasm and skills needed to lessen these risks, help them find support from other people in similar situations, and affect or reinforce attitudes.
Health communication can also increase demand for appropriate health services and decrease demand for inappropriate health services. It can make available information to assist in making complex choices, such as selecting health plans, care providers, and treatments. For the community, health communication can be used to influence the public agenda, advocate for policies and programs, promote positive changes in the socioeconomic and physical environments, improve the delivery of public health and health care services, and encourage social norms that benefit health and quality of life.
Improvement of interpersonal and group interactions in clinical situations (for example, provider-patient, provider-provider,) contribute in effective communication. Two-way relationships are enhanced when all parties are capable of good communication. References Muecke, Marjorie A. In Search of Healers—Southeast Asian Refugees in the American Health Care System. West J Med. 1983 Dec; 139(6):835–840. [PubMed] Miles, M. (1995). Disability in an Eastern religious context: Historical perspectives. Disability and Society, 10, 49-69.