We live in a world where communication is a vital process of day to day life. Without communication the world would be in turmoil people would be in pain, there would be no jobs because you wouldn’t know what to do, there would most likely be more violence and the government would not be able to look after its country because there would be no government. In care settings such as care homes for the elderly, nurseries, schools it is essential for a communication plan that is understandable by the person providing care and also that the client can understand them.
In day to day life the same communication skills are used except there are no guides or rules to follow it is a natural process. Communication would be useless if the person being talked to doesn’t understand for any reason. So communication needs to be a two way or more process for the people talking to understand better. Health Care Roles in Communication Scenario number one has been chosen because it deals with different culture understandings in the health field. The patient in this scenario is Lena. She is a native of Southeast Asia but now resides in the United States.
Although, Lena lives in the United States she still lives by her natives land beliefs. She was taking into the emergency room from school when she fainted. Her best friend escorted her there to be by her side through the whole ordeal. The components of health communication are the source, channel, receiver, destination, and message. The major components of health communication that is present are the source, receiver and message. The source in this scenario is the medical assistant and doctor who interact with Lena. The receiver which is present but not complete could have assisted in developing a more effective message.
These things help with Lena’s preferences like her cultural beliefs. The message with this scenario would be the verbal information contained in the communication. Collaborative communication is immediately recognizable. They are verbally, nonverbally, and environmentally. The verbal plays a part when Lena was being talked to by the medical assistant and the doctor. This all comes from the face to face interaction from the care providers to the patient. The nonverbal from how Lena was handled through touch with the medical assistant. The environmental communication is present but not addressed in the scenario. • Key Player Perspectives
There is a perspective present from all key players in this scenario. The key players are the patient, friend, caregiver and medical assistant. These key players all help in determining what is happening and what has gone wrong in this scenario. The different views from each role helps to understand what should have taken place and should have not. With all the facts present a better out come can happen to help make the situation better the next time. With out a better understanding from each player’s point of view there are no lines of communication. With out communication no one can get the issues at hand taken care of.