The GP’s mobile phone must be turned off whilst he is in consultation with my clients. He might keep a ‘Do not disturb’ sign hung up on his door, so that there isn’t people coming in and out while my client are being examined. Finally, he must always keep eye contact, so that my clients are able to see that the GP interested in helping them. The GP might show respect and politeness towards my client1 by referring to her by her surname, as in Mrs. Collins. Also, the GP will not shout at my clients.
If my client 1 is against the treatment suggested by the GP, he cannot go over my client’s point of view; he must respect and not push it. For example, as it happened before when he suggested her getting an implant as a contraceptive method and my client opposed to it as she preferred to continue on the pill. Both my clients must be spoken to with appropriate language so that they will understand their conditions, therefore their respective GPs must avoid speaking in medical terms, so that the verbal communication used is always suitable for their understanding of it.
For example, the GP that takes care of my client 2 explained that he had “a very bad sore throat”, instead of saying that he had “a severe tonsillitis which could possibly lead to pharyngitis”. The GP must always ask questions about the treatments that my client 2 may be involved with, for instance his throat treatment, to check that my clients understands whatever medical situation he may end up in.